Information Technology Office Home

For IT assistance please email helpdesk.cass@anu.edu.au or phone 61258055

The ANU College of Arts and Social Sciences Information Technology Office provides desktop and infrastructure services to the following areas:

* Australian National Internships Program
* Centre for Aboriginal Economic Policy Research
* Centre for Educational Development and Academic Methods
* Faculty of Arts
* Research School of Humanities
* Research School of Social Sciences

CASS website information 2009
IMPORTANT : If you are establishing or maintaining web pages within the College of Arts and Social Sciences please read and comply with the following guidelines -
Responsibility for a website on the ANU system means you need to understand those responsibilities in relation to copyright, security, content, design and university branding. The links take you to ANU pages with information on appearance, structure, content, code and management.
CASS web information (pdf)

Also be aware of the ANU IT Policies and Rules relating to Information Management and Information Technology

Help Using Voicemail http://information.anu.edu.au/daisy/infoservices/

Get listed on the ANU Staff directory so people can find you. To create a new listing you need to register a request on the ANU Division of Information help desk.
There is also a link to the ANU helpdesk from the ANU staff page.
Login with an ANU id, register a request, select phone and then directory. Enter the details you want to appear in the directory listing.

Anti Virus - The ANU has site licensed SOPHOS as its primary antivirus software. Staff and students can download this software for home use at http://security.anu.edu.au/sophosinfo. Please follow the instructions provided on that site for installation.
Sophos will be installed on College computers by CASS IT staff.

Windows Vista Support - At the present time, CASS IT does not support the use of Windows Vista in the College. All new desktop computers are being purchased with Windows Vista Business licenses.

Office 2007 Support - Office 2007 is now being installed on new computers from the new image used in the College.
Opening documents created in Office 2007 - The new version of Office 2007 comes with a new file format called Microsoft Open Office XML Format (.docx). This is not compatible with older version of Microsoft Word, with other operating system or with other word processing applications. File Format Converters is a free tool that will convert the Microsoft Office .docx file format to a compatible format you can open with earlier versions of Office.

Software - Software licensing at the ANU is handled by the ANU Software Office which is responsible for negotiating and renewing all of the licenses negotiated as part of any University wide agreement, site license or bulk purchase. Licenses can be covered by agreements such as the Adobe CLP agreement or Microsoft Select agreement. Some licenses require renewing, usually on an annual basis.

Software <b>Price List for Adobe and Microsoft Products</b>
Software prices for both the Adobe and Microsoft products are subject to change.
If you wish to order any products which are in the price list, please contact your Local IT Support Staff (LITSS) who will send your request, including the following details, to software@anu.edu.au:

* Product
* Platform
* Number of Licenses
* Name of Users and computer serial number
* College/Department
* Charge Code
* Approval from Financial Delegate (an email from the financial delegate is required)

If there are price adjustments to the current list, your approval will be sought prior to ordering.
Any other requests for software prices will need to be channelled through to the Software Team, via your LITSS, in the usual way.

More information on software available and licensing is at http://information.anu.edu.au/daisy/infoservices/8/29.html

Backing Up - make sure your files and email are backed up. Backup options vary in different parts of the College. Backups can be done via a server, external drive, cd or memory drive. Ask your local IT person if you are unsure how to begin backing up your files.

CASS Faculty of Arts helpdesk - http://arts.anu.edu.au/helpdesk/ has information on using Outlook webmail; the CASS Arts VPN enabling your home pc to connect to your files on the CASS Arts server; help with Outlook, how to install a network printer; mapping a network drive, and laptop loan information.
Their email address is helpdesk.cass@anu.edu.au

ANU Wireless Network - if you have a laptop; a list of wireless coverage on campus at http://information.anu.edu.au/daisy/infoservices/9/618/622.html

Current ANU IT Security information

Where to turn for help with ANU Information Services

Information security : Phishing fraud

ANU web mail links
ANU web Mail
RSSS web mail
Faculty of Arts web mail

To change your University U password go to https://olams.anu.edu.au

To change your RSSS password go to https://coombslitss.anu.edu.au 

New computer?
Mac

Configure your new Mac online at the
Apple Education Store

Dell
Dell staff discount [employee purchase program] - As an employee of The Australian National University, you can get special discounts in the Dell employee, student and member purchase progam. On the web at http://www.dell.com.au/epp

Dell Premier Page User Guide Dell Premier Page User Guide (pdf) - For local IT staff

Training courses - from how to use the Library to courses in Word, Excel, Endnote, Dreamweaver, all run regularly throughout the year. From the Information Literacy Program at http://ilp.anu.edu.au

Alliance - A Collaborative Environment for the ANU Community https://alliance.anu.edu.au/portal
Alliance is a password protected, online collaboration environment for the ANU community. Students doing group projects can create their own project sites, including any or all of the following features: announcements, calendar, discussions, chat, resources, blog, wiki and more. The group project site is accessible from the web and students can share files and co-author documents from both home and on campus. Course convenors and tutors can be included in project sites to contribute, monitor progress or assess the project.

ANU IT Policies and Rules -
http://info.anu.edu.au/policies/browse.asp?view=topic&node=552

ANU Reverse Proxy Service - https://virtual.anu.edu.au/
A reverse proxy allows authenticated ANU users to access ANU services from outside the University network, from any internet service provider (ISP).

Statistical Consulting Unit - http://www.anu.edu.au/graduate/scu/

Suggest an item for the Library to acquire - http://anulib.anu.edu.au/services/docdel/obtain/ldi_ask.html

If you have a suggestion for this page please contact Helen Walker